Genesys Cloud Voice Enhanced 911 emergency dialing terms and conditions

IMPORTANT: With Genesys Cloud Voice Services, you can call for emergency services using your regular emergency dialing number. For example, Genesys Cloud users in the United States can dial 911 for emergency service. However, the Genesys Cloud Voice Services and the emergency dialing service are Internet-based. Therefore, access to Emergency Services could be limited or unavailable under certain circumstances, such as a power outage or a broadband/Internet service disruption.

Accordingly, you must affix warning labels to ALL equipment that you connect to Genesys Cloud Voice Services, and it is imperative that you do so. These warning labels inform users of the potential limitation or unavailability of service. The labels also instruct users to plan to provide an address and physical location in the event of an emergency.

The following terms and conditions documents are copies of those documents that you electronically sign during the actual number purchase process.

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