Genesys Cloud's call forwarding feature allows users to configure a sequential chain of up to four phone numbers that ring in succession until the user answers or the call routes to voicemail. The feature is accessible through Genesys Cloud's web, desktop, and mobile applications and requires specific permissions: Conversation > Call Forwarding > Edit and Voicemail > Voicemail > Receive. Phone numbers must be entered in E.164 format, and internal Genesys Cloud numbers cannot be designated for voicemail purposes. Users can optionally configure voicemail to be left at the last external number attempted; otherwise, voicemail defaults to the Genesys Cloud inbox. The system employs Answering Machine Detection (AMD) to identify live persons and automatically advance to the next number if no live person is detected. Operational constraints include: agents cannot enable call forwarding while On Queue, and call forwarding automatically disables when an agent transitions to On Queue status; forwarded agents are skipped during group ring scenarios; and the user's Genesys Cloud phone does not ring when call forwarding is active. Hardware phone configurations should not exceed 12 seconds before forwarding to prevent voicemail interference. Security considerations require that call forwarding not be used for private phone numbers when calls may contain sensitive information subject to regulatory requirements such as HIPAA, including credit card data or protected health information. When AMD detects no live person at a given number, the system automatically proceeds to the next configured number in the sequence. If AMD detects no live person at the final specified number and that number is not configured to use voicemail, the call is routed to Genesys Cloud voicemail as a fallback mechanism.