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Format text in chats

If you use Genesys Cloud Collaborate, you can use simple markdown for formatting text in chats.

  • Use inline formatting for words within a line or paragraph.
  • Use paragraph formatting for the whole paragraph.


Note: To avoid markdown formatting when using the special characters, use a backslash (\) before the markdown. For example, type \**bold text** to display **bold text** in a chat instead of bold text