Feature release notes

Genesys Cloud feature release notes contain the latest information on generally available features in Genesys Cloud. As Genesys deploys these features into the production environment, the release notes provide key details to ensure that users are informed about the enhancements shaping their Genesys Cloud experience.

Published every Monday at 9:00 A.M. E.S.T., users can easily navigate through the comprehensive summary view, which organizes titles by major product areas. This organized approach makes it easy for users to find relevant information pertaining to their specific needs. Users can also click the labels below the content to view previous release notes that belong to the same categories and tags.

Genesys Cloud FedRAMP users can switch between platforms, which ensures access to the latest release information in their preferred region. To explore previous release notes or access information from earlier deployments, you can expand sections or use the Monthly Archive and view categorized release notes. If you are uncertain about when a feature was released, then explore the Monthly Archive, expand all sections, and use Ctrl/CMD+F to conduct a search.

A commonly asked question is, “What is the difference between release notes and featuring coming soon announcements?” Release notes provide details about features that are generally available and deployed. Features Coming Soon announcements offer a preview into upcoming features before their deployment, which allows you to anticipate and prepare for the changes.

For more information, see Genesys Cloud release notes, Genesys Cloud feature release schedule, and FedRAMP compliance.