Error codes
List of error codes specific to analytics views.
| Error codes | Description |
|---|---|
| eror.ininedgecontrol | Base error used for general error control paths issued by this application. |
| error.ininedgecontrol.api | Error and base error namespace used to signal API results by this module. |
| error.ininedgecontrol.api.notSupported | Indicates that the edge control module does not support a specific API. |
| error.ininedgecontrol.ipc | Error and base error namespace used for the errors related to inter-process communication. |
| error.ininedgecontrol.ipc.command | Indicates that an error has occurred when processing an IPC command received by the edge control module. |
| error.ininedgecontrol.syslog | Error and base error namespace used for the errors related to the syslog implementations. |
| error.ininedgecontrol.callflow | Error and base error namespace used for the errors related to a specific call flow and CallFlow. |
| error.ininedgecontrol.reverseAddressResolver | Error and base error namespace used for the errors related to the reverse DNS queries. |
| error.ininedgecontrol.closing | Error and base error namespace used for the errors related to system stopping Code: “error.ininedgecontrol.stopping”. |
| error.ininedgecontrol.tainterface | Error and base error namespace used for the errors related to TaInterface. |
| error.ininedgecontrol.tainterface.acl | Error in processing or accessing an interface’s access control list. |
| error.ininedgecontrol.tainterface.route | Error and base error namespace used for the errors related to the inbound call routes. |
| error.ininedgecontrol.tainterface.route.noMatch | Error indicating no call route match for an inbound call. |
| error.ininedgecontrol.resourceProvider | Error and base error namespace used for the errors related to the resource provider processing. |
| error.ininedgecontrol.resourceProvider.invalidUri | Indicates an invalid URI used in an attempt to get a resource. |
| error.ininedgecontrol.resourceProvider.invalidData | Indicates invalid data returned when getting a URI resource. |
| error.ininedgecontrol.resourceProvider.resource | Indicates an error accessing a specific resource through a resource provider. |
| error.ininedgecontrol.sessionEventResourceProvider | Error and base error namespace used for the errors related to the session event resource provider processing. |
| error.ininedgecontrol.sessionEventResourceProvider.invalidUri | Indicates an invalid URI used in an attempt to get a resource. |
| error.ininedgecontrol.sessionEventResourceProvider.invalidData | Indicates invalid data returned when getting a URI resource. |
| error.ininedgecontrol.sessionEventResourceProvider.notSupported | Indicates invoked API or request unsupported by the session event resource provider. |
| error.ininedgecontrol.media | Error and base error namespace used for the errors related to the module’s media processing. |
| error.ininedgecontrol.media.client | Indicates that an error has occurred due to failure while interfacing with the module’s media client. |
| error.ininedgecontrol.media.context | Indicates that an error has occurred due to the failure of an operation directly related to using a media context resource type. |
| error.ininedgecontrol.media.endpoint | Indicates that an error has occurred due to the failure of an operation directly related to using a media endpoint resource type. |
| error.ininedgecontrol.media.play | Indicates that an error has occurred due to the failure of an operation directly related to using a media play recognizer resource type. |
| error.ininedgecontrol.media.analyzer | Indicates that an error has occurred due to the failure of an operation directly related to using a media analyzer resource type. |
| error.ininedgecontrol.media.mixer | Indicates that an error has occurred due to the failure of an operation directly related to using a media mixer resource type. |
| error.ininedgecontrol.media.recorder | Indicates that an error has occurred due to the failure of an operation directly related to using a media recorder resource type. |
| error.ininedgecontrol.media.fax | Indicates that an error has occurred due to the failure of an operation directly related to using a fax resource type. |
| error.ininedgecontrol.media.partial | Indicates that an error has occurred whenever a batch is successful, yet some operations have failed. |
| error.ininedgecontrol.media.info | Information message. |
| error.ininedgecontrol.callflow.bridge | Error and base error namespace used for the errors that occur in the bridge mode call flows. |
| error.ininedgecontrol.callflow.bridge.media | Media processing error that occurred in a bridge call flow. |
| error.ininedgecontrol.callflow.bridge.makecall | Indicates creation of the second call leg (outleg) of a bridge call flow. |
| error.ininedgecontrol.callflow.bridge.disconnect.inleg | Indicates that an error has occurred when processing the initial (inleg) of a bridge call flow. |
| error.ininedgecontrol.callflow.bridge.disconnect.outleg | Indicates that an error has occurred when processing the subsequent (outleg) of a bridge call flow. |
| error.ininedgecontrol.callflow.bridge.transfer | Indicates that an error has occurred when processing a putback transfer of a call leg in the bridge. |
| error.ininedgecontrol.callflow.persisted | Error and base error namespace used for the errors that occur in persisted mode call flows. |
| error.ininedgecontrol.callflow.persisted.media | Media processing error that occurred in a persisted call flow. |
| error.ininedgecontrol.callflow.document | Error and base error namespace used for the errors that occur in document mode call flows. |
| error.ininedgecontrol.callflow.document.pending | Indicates that an error has occurred while a document is pending in a call flow Code. |
| error.ininedgecontrol.callflow.document.exited | Indicates that the CCXML document has already exited and cannot service any more commands. |
| error.ininedgecontrol.callflow.document.join | Indicates that an error has occurred during a CCXML <join> operation. |
| error.ininedgecontrol.callflow.document.join.media | Media-related error that occurred during a CCXML <join> operation. |
| error.ininedgecontrol.callflow.document.unjoin | Indicates that an error has occurred when processing during a CCXML <unjoin> operation. |
| error.ininedgecontrol.callflow.document.unjoin.media | Media-related error that occurred during a CCXML <join> operation. |
| error.ininedgecontrol.callflow.document.rejoin | Indicates that an error has occurred when processing a rejoin. |
| error.ininedgecontrol.callflow.document.rejoin.media | Media-related error that occurred during the rejoin action. |
| error.ininedgecontrol.callflow.document.createcall | Indicates that an error has occurred when processing a CCXML <createcall> operation. |
| error.ininedgecontrol.callflow.document.createcall.media | Media-related error that occurred during a CCXML <createcall> operation. |
| error.ininedgecontrol.callflow.document.progressing | Indicates that an error has occurred when processing a progressing. |
| error.ininedgecontrol.callflow.document.progressing.media | Media-related error that occurred during the progressing action. |
| error.ininedgecontrol.callflow.document.redirect | Indicates that an error has occurred during a CCXML <redirect> operation. |
| error.ininedgecontrol.callflow.document.redirect.media | Media-related error that occurred during a CCXML <redirect> operation. |
| error.ininedgecontrol.callflow.document.dialogstart | Indicates that an error has occurred during a CCXML <dialogstart> operation. |
| error.ininedgecontrol.callflow.document.dialogstart.media | Media-related error that occurred during a CCXML <dialogstart> operation. |
| error.ininedgecontrol.callflow.document.dialogprepare | Indicates that an error has occurred during a CCXML <dialogprepare> operation. |
| error.ininedgecontrol.callflow.document.dialogprepare.media | Media-related error that occurred during a CCXML <dialogprepare> operation. |
| error.ininedgecontrol.callflow.document.createconference | Indicates that an error has occurred during a CCXML <createconference> operation. |
| error.ininedgecontrol.callflow.document.createconference.media | Media-related error that occurred during a CCXML <createconference> operation. |
| error.ininedgecontrol.callflow.document.destroyconference | Indicates that an error has occurred during a CCXML <destroyconference> operation. |
| error.ininedgecontrol.callflow.document.destroyconference.media | Media-related error that occurred during a CCXML <destroyconference> operation. |
| error.ininedgecontrol.callflow.document.accept | Indicates that an error has occurred during a CCXML <accept> operation. |
| error.ininedgecontrol.callflow.document.accept.media | Media-related error that occurred during a CCXML <accept> operation. |
| error.ininedgecontrol.callflow.document.pickup | Indicates that an error has occurred during a CCXML <accept> operation for the specific purpose of picking up a call. |
| error.ininedgecontrol.callflow.document.pickup.media | Media-related error that occurred during a CCXML <accept> operation for the specific purpose of picking up a call. |
| error.ininedgecontrol.callflow.document.connect | Indicates that an error has occurred during the processing of a connect. |
| error.ininedgecontrol.callflow.document.connect.media | Media-related error that occurred during the connect action. |
| error.ininedgecontrol.callflow.document.mediarecovery | Indicates that an error has occurred during a CCXML <mediarecovery> operation. |
| error.ininedgecontrol.session | Error and base error namespace used for the cloud session errors. |
| error.ininedgecontrol.session.invalid | Indicates that an error has occurred when an invalid session ID is provided on a session-targeted command or event. |
| error.ininedgecontrol.session.inactive | Indicates that an error has occurred when a session command or event is targeted for a session that was valid but is no longer active. |
| error.ininedgecontrol.session.unresponsive | Indicates that an error has occurred when a session command or event is targeted for a session that is active but not responding Code: “error.ininedgecontrol.session.unresponsive”. |
| error.ininedgecontrol.connection | Error and base error namespace used for a connection endpoint. |
| error.ininedgecontrol.connection.analysis | Indicates that an error has occurred during the call analysis phase of an outgoing call. |
| error.ininedgecontrol.connection.analysis.dispositions | Indicates that an error has occurred while retrieving or processing the disposition table for a call analysis operation. |
| error.ininedgecontrol.connection.authentication | Indicates that an error has occurred during the authentication phase of a call. |
| error.ininedgecontrol.connection.destination.notFound | Indicates that a targeted destination address of a call could not be found. |
| error.ininedgecontrol.connection.dialplan | A base dial plan error. |
| error.ininedgecontrol.connection.dialplan.notFound | Indicates that a dial plan entry was not found for an outgoing call attempt. |
| error.ininedgecontrol.connection.dialplan.notReachable | Indicates that a dial plan entry is found or outbound route is used. But there are no trunks to that destination. |
| error.ininedgecontrol.connection.dialplan.loopDetected | Indicates that a loop has been detected in a dial plan match. |
| error.ininedgecontrol.connection.exception | Indicates that an unknown exception occurred while processing an event or command for the connection. |
| error.ininedgecontrol.connection.insufficientPriviledges | The initiator of the outgoing call does not have the correct dialing privilege for the classification of call that is being dialed. |
| error.ininedgecontrol.connection.line | Indicates that a line error occurred on the line that the call was trying to utilize causing a call failure. |
| error.ininedgecontrol.connection.line.maxCallLimit | The max call limit (ine_maxCalls) was reached on the line that the call was trying to utilize. |
| error.ininedgecontrol.connection.loopDetected | Indicates that a loop has been detected on the call path with this edge control instance. |
| error.ininedgecontrol.connection.media | Indicates that an error has occurred during the media dialog setup (SDP) or handling that necessitated a failure of the call. |
| error.ininedgecontrol.connection.media.insufficientCapacity | Indicates that an error has occurred due to the failure of an operation directly related to the unavailability of capacity for the media context and operations. |
| error.ininedgecontrol.connection.media.endpoint.idle | Indicates that an error has occurred because of the failure of an operation due to a media endpoint that went idle. |
| error.ininedgecontrol.connection.media.mismatch.codec | Indicates that an error has occurred due to failure of processing SDP because of codec mismatch. |
| error.ininedgecontrol.connection.webrtc.endpoint.iceNegotiation | Indicates that a WebRTC failed initial ICE negotiation. |
| error.ininedgecontrol.connection.webrtc.endpoint.disconnect | Indicates that a WebRTC media endpoint has detected a remote disconnect. |
| error.ininedgecontrol.connection.webrtc.endpoint.disconnect.iceIdleDetection | Indicates that a WebRTC media endpoint has detected a remote disconnect for iceIdleDetection. |
| error.ininedgecontrol.connection.webrtc.endpoint.disconnect.iceConsentLost | Indicates that a WebRTC media endpoint has detected a remote disconnect for iceConsentLost. |
| error.ininedgecontrol.connection.webrtc.endpoint.disconnect.dtlsPeerDisconnect | Indicates that a WebRTC media endpoint has detected a remote disconnect for dtlsPeerDisconnect. |
| error.ininedgecontrol.connection.noAvailableLines | Indicates the unavailability of the trunks that met all the criteria for dialing the call. |
| error.ininedgecontrol.connection.noAvailableLines.noServerProxy | Indicates the unavailability of the trunks that met all the criteria for dialing the call where one or more of the trunk dial attempts failed as a result of no server proxy addresses being available. |
| error.ininedgecontrol.connection.noAvailableLines.noUUIPassthrough | Indicates the unavailability of the trunks that met all criteria for dialing the call where one or more of the trunk dial attempts failed as a result of no UUI passthrough being configured when UUI is being requested. |
| error.ininedgecontrol.connection.noAvailableLines.noPBXPassthrough | Indicates that an error has occurred due to a failure when both trunks do not have PBX passthrough set. |
| error.ininedgecontrol.connection.noProceeding | A call failure occurred without first receiving a proceeding message. |
| error.ininedgecontrol.connection.noConnected | A call failure occurred without first receiving a connected message. |
| error.ininedgecontrol.connection.protocol | The connection encountered a protocol error on its signaling path. |
| error.ininedgecontrol.connection.protocol.timeout | The connection encountered a timeout error on its signaling path. |
| error.ininedgecontrol.connection.protocol.transport | The connection encountered a transport error on its signaling path. |
| error.ininedgecontrol.connection.protocol.server | The connection encountered a protocol error indicated by the server. |
| error.ininedgecontrol.connection.station | The station connection attempt failed due to an unknown system error. |
| error.ininedgecontrol.connection.station.doNotDisturb | The station connection attempt received a do-not-disturb (DND) status from the line appearance. |
| error.ininedgecontrol.connection.station.notReached | The station connection attempt received a failure response from the line appearance. |
| error.ininedgecontrol.connection.station.noContactAddress | The station identified by the name to be contacted does not have a registered contact address to be reached at. |
| error.ininedgecontrol.connection.station.notFound | The station connection attempt failed because the specified AoR for the station was not registered with the system. |
| error.ininedgecontrol.connection.station.webrtc.iceNegotiation | The station connection attempt failed because the initial WebRTC ICE negotiation failed. |
| error.ininedgecontrol.connection.timeout | The dial attempt failed to connect during the specific dial timeout period. |
| error.ininedgecontrol.conference | Conference errors. Errors reported by the call control XML (CCXML) platform in relation to the conferences. |
| error.ininedgecontrol.dialog | Dialog errors. Errors reported by the call control XML (CCXML) platform in relation to the dialogs. |
| error.ininedgecontrol.dialog.noRemoteTone | Indicates that an error has occurred due to failure in detecting the remote fax tone during negotiation of an outgoing fax. |
| error.ininedgecontrol.ccxml | Error and base error namespace used for the errors related to the execution of the CCXML script applications. |
| error.ininedgecontrol.ccxml.platform | Error and base error namespace used for the errors related to the execution of the CCXML scripts, which originate from the edge control platform implementation. |
| error.ininedgecontrol.ccxml.platform.fetch | Failure of the CCXML platform to fetch a specific resource request. |
| error.ininedgecontrol.ccxml.platform.parameter | Invalid parameter on a CCXML script command. |
| error.ininedgecontrol.ccxml.platform.notSupported | A CCXML command or a parameter within a command unsupported by the CCXML platform implementation. |
| error.ininedgecontrol.ccxml.session | Error and base error namespace used for the errors that occur on a CCXML session. |
| error.ininedgecontrol.ccxml.session.command.late | A command came in late to the CCXML platform such that the target for the command was no longer in a state that could accept that command. |
| error.ininedgecontrol.ccxml.session.logic | Indicates that an error has occurred due to failure on the CCXML platform that is likely due to a CCXML script logic error. |
| error.ininedgecontrol.ccxml.session.terminated | The CCXML interpreter has already terminated. |
| error.ininedgecontrol.ccxml.script | The CCXML interpreter has reported an internal JS (JavaScript) error during the execution of the CCXML script. |
| error.ininedgecontrol.vxml.platform | Error and base error namespace used for the errors related to the execution of the VXML scripts, which originate from the edge control platform implementation. |
| error.ininedgecontrol.vxml.platform.notSupported | A CCXML command or a parameter within a command unsupported by the VXML platform implementation. |
| error.ininedgecontrol.vxml.session | Error and base error namespace used for the errors that occur on a VXML session. |
| error.ininedgecontrol.vxml.session.terminated | The VXML interpreter has already terminated. |
| error.ininedgecontrol.config | Error and base error namespace used for the errors retrieving and processing the configuration resources. |
| error.ininedgecontrol.config.edge | Error processing configuration of the edge typed resource. |
| error.ininedgecontrol.config.edge.notFound | Indicates that a module processing error has occurred due to an edge ID that is not configured or otherwise could not be found as a valid resource. |
| error.ininedgecontrol.config.line | Error processing configuration of a line-typed resource. |
| error.ininedgecontrol.config.line.notFound | Indicates that a module processing error has occurred due to a line ID that is not configured or otherwise could not be found as a valid resource. |
| error.ininedgecontrol.config.station | Error processing configuration of a station typed resource. |
| error.ininedgecontrol.config.station.notFound | Indicates that a module processing error has occurred due to a station ID that is not configured or otherwise could not be found as a valid resource. |
| error.ininedgecontrol.config.phone | Error processing configuration of a phone typed resource. |
| error.ininedgecontrol.config.phone.notFound | Indicates that a module processing error has occurred due to a phone ID that is not configured or otherwise could not be found as a valid resource. |
| error.ininedgecontrol.config.phone.fileNotPermitted | Indicates that a module processing error has occurred due to a phone resource configured and denying a resource. |
| error.ininedgecontrol.config.phone.huntGroup | Indicates that an error has occurred during the process of using a hunt group to find a phone configuration. |
| error.ininedgecontrol.config.generalConfig.missing | A required value was missing from the general configuration. |
| error.ininedgecontrol.config.generalConfig.invalid | A required value was invalid in the general configuration. |
| error.ininedgecontrol.provision | Error and base error namespace used for the errors on the phone provisioning. |
| error.ininedgecontrol.provision.notFound | Indicates that a provision error has occurred due to a resource not being found. |
| error.ininedgecontrol.provision.line | Indicates that an error has occurred on the line that is servicing a provisioning request. |
| error.ininedgecontrol.provision.certificate | Error related to the certificate exchange or validation that occurred during the provisioning process. |
| error.ininedgecontrol.registration | Error and base error namespace used for the errors on the phone registration. |
| error.ininedgecontrol.availability | Error and base error namespace used for the errors on the trunk availability. |
| error.ininedgecontrol.authentication | Error and base error namespace used for the errors during authentication. |
| error.ininedgecontrol.authentication.notFound | Indicates that an error has occurred when a specific entity or resource is not found when authentication is being attempted for. |
| error.ininedgecontrol.route | Error and base error namespace used for a connection endpoint. |
| error.ininedgecontrol.route.station.notFound | Indicates that the station route validation failed because the specified AoR for the station was not configured in the system. |
| error.ininedgecontrol.route.station.notReachableOnPrimary | Indicates that the station route validation failed because the specified AoR for the station was not registered with the system. This error code is found in the primary edge Code. |
| error.ininedgecontrol.route.user.notFound | Indicates that the user route validation failed because the specified user is not registered with the system. |
| error.ininedgecontrol.route.group.notFound | Indicates that the group route validation failed because the specified group is not registered with the system. |
| error.ininedgecontrol.route.queue.notFound | Indicates that the queue route validation failed because the specified queue is not registered with the system. |
| error.ininedgecontrol.lineState | Error and base error namespace used for a line state Code. |
| error.ininedgecontrol.aws | Error and base error namespace used for the errors related to the module’s media processing. |
| error.ininedgecontrol.aws_ec2client | Error accessing or using AWS EC2 Client. |
| error.ininedgecontrol.adrestia | Error and base error namespace used for the errors related to the requests to the Adrestia service. |
| error.ininedgecontrol.adrestia.timeout | Indicates that an error has occurred when a timeout response was trying to send a request to the Adrestia service. |
| error.ininedgecontrol.adrestia.resource | Error with the data contained in a resource response from the Adrestia service. |
| error.ininedgecontrol.httpCache | Error and base error namespace used for the errors related to the requests to the HTTP Cache. |
| error.ininedgecontrol.httpCache.notSupported | The HTTP cache does not support this feature. |
| error.ininedgecontrol.httpCache.alreadyClosed | The HTTP cache has already been closed. |
| error.ininedgecontrol.callflow.document.dialogstart | Indicates that an error has occurred because of incorrect routing configurations, issues with the client or endpoint being used, or issues with the flow of the interaction itself. It is related to issues with starting or initializing a dialogue during an interaction. |
| error.ininedgecontrol.callflow.document.pickup.media | Indicates an issue with the agent’s station due to a blip in the customer’s or agent’s network that does not allow the station to connect. |
| error.ininedgecontrol.ccxml | indicates that an error has occurred during the execution of a CCXML script due to the error in the script itself or in the code that interacts with the script. |
| error.ininedgecontrol.connection.media | Indicates that the caller opted for a callback. |
[NEXT] Was this article helpful?
Get user feedback about articles.