Genesys Cloud provides the capability to configure emergency routing to a local gateway for hardware Edges under the BYOC Premises telephony connection option. To do this, you must create a tie line trunk to the local gateway, create a new outbound route with the Emergency classification that uses this trunk, and add the trunk to a network interface on each Edge in the Edge group. This ensures emergency calls get routed directly to the local gateway instead of over Genesys Cloud.
Telephony > Plugin > All permission
To configure emergency routing to a local gateway, complete the following procedure.
Note: This procedure applies only to hardware Edges under the BYOC Premises telephony connection option. It does not apply to Genesys Cloud Voice, BYOC Cloud, or virtual Edges.