Download a voicemail
AI-generated summary
Genesys Cloud enables users to download voicemails through a straightforward process. Users must possess the "Voicemail > Voicemail > Receive" permission to access this functionality. To download a voicemail, users open the desired voicemail from their voicemail box and select the Download button. The platform provides this feature as part of its comprehensive voicemail management capabilities, which also include accessing, playing, deleting, and adding notes to voicemails, as well as managing ACD voicemail recordings and customizing voicemail greetings.
The following permissions:
- To enable voicemail: Voicemail > Voicemail > Receive
- To enable calls: Conversation > Call > Add
- To enable the ability to listen to a voicemail: Voicemail > Voicemail > Stream
- To enable the ability to delete a voicemail: Voicemail > Voicemail > Delete
- To enable the ability to download a voicemail: Voicemail > Voicemail > Download
- To enable the ability to listen to a group voicemail: Voicemail > Group Voicemail > Stream
- To enable the ability to delete a group voicemail: Voicemail > Group Voicemail > Delete
To download a voicemail, do the following:
- Open the voicemail in your voicemail box.
- Click Download
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