Customize the columns on the phone management tabs

AI-generated summary

Genesys Cloud enables administrators to customize column displays on the Phone Management's Phones and Base Settings tabs to tailor information visibility according to organizational needs. Users with Telephony > Plugin > All permissions can access this feature by navigating to Menu > Digital and Telephony > Telephony > Phone Management, then selecting the desired tab. The customization interface, located in the lower right corner via the Customize button, provides a Show/Hide Columns dialog where administrators can add columns by clicking plus icons next to available options or remove columns by clicking minus icons next to visible selections. Changes are applied immediately upon clicking the Apply button. The system also includes a Reset to Defaults option that restores the original column configuration if customizations need to be reverted. This functionality allows flexible management of displayed phone and base settings information without affecting underlying system data or configurations.

PrerequisitesClick to expand

You can customize the display of information on the Phone Management’s Phones and Base Settings tabs by adding and removing columns . If you later decide that you want to undo those changes, you can reset the display to the default set of columns.

Access Phone Management

Click Admin.
Under Telephony, click Phone Management.
Click Menu > Digital and Telephony > Telephony > Phone Management.
Click the tab you want to customize.

Show / Hide

On the lower right corner of the tab, click Customize.
From the menu, select Show / Hide Columns.
In the Show / Hide Columns dialog box do one of the following:
- In the Available Columns list, click the plus icon next to a column you want to add to the display.
- In the Visible Columns list, click the minus icon next to a column you want to remove from the display.
Click Apply.

Reset

On the lower right corner of the tab, click Customize.
From the menu, select Reset to Defaults.

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Show / Hide

On the lower right corner of the tab, click Customize.

From the menu, select Show / Hide Columns.

In the Show / Hide Columns dialog box do one of the following:

In the Available Columns list, click the plus icon next to a column you want to add to the display.
In the Visible Columns list, click the minus icon next to a column you want to remove from the display.

Click Apply.

Customize the columns on the phone management tabs

Access Phone Management

Show / Hide

Reset

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Customize the columns on the phone management tabs

Access Phone Management

Show / Hide

Reset

[NEXT] Was this article helpful?