Configure the Header/Invite settings

PrerequisitesClick to expand

By default, Genesys Cloud populates the Header/Invite configuration settings on an external trunk with the most common options. However, you may want to customize these settings to match the settings your SIP trunk provider recommends.

To configure the Header/Invite settings:

Click Admin.
Under Telephony, click Trunks.
Click the External Trunks tab.
From the list, select the external trunk you want to configure.
Under External Trunk Configuration, click Protocol.
Choose how you want to configure Conversations Headers.

Learn moreClick to expand

Choose one of the From Header Hostname options.

Learn moreClick to expand

Select a Routing Address setting from the list.

Learn moreClick to expand

Select a Diversion Method setting from the list.

Learn moreClick to expand

Select an Asserted Identity Headersetting from the list.

Learn moreClick to expand

To configure how you want identity information delivered to the remote end in the outbound SIP INVITE request, choose one of these settings.

To use the identity of the user sending a SIP message as verified by the authentication process, select P-Asserted -identity.
To use the redirection information of the call, select First Diversion Entry.
To use the calling number and the source IP address, select Remote-Party-ID.

In the Max Diversion Entries box, specify the maximum number of diversion entries to include in an outbound call.
To override the default Request-URI target address, which Genesys Cloud uses to route outbound SIP requests, enter a new target address in the Request Target Address box.
Click Save External Trunk.

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