Any phone, such as a cell phone, can be configured to work with Genesys Cloud using a remote phone base settings profile. This profile contains only a few basic configuration settings. These settings are found on the Base Phone tab.
Click Admin.
Under Telephony, click Phone Management.
Click the Base Settings tab.
Click Add Base Settings.
Base Phone tab
Configure settings on the Base Phone tab.
Type a name in the Base Settings Name box.
From the Phone Make and Model drop-down list, select Remote.
Choose one of the following steps:
To use the default base settings, click Save Base Settings and proceed to the Create a remote phone article.
To customize the base settings, proceed to the Customize the base settings section of this article.
Customize the base settings
In the Phone Configuration section of the Base Phone tab, there are two expandable sections: General and Custom that allow you to change the base settings for a remote phone.
To customize the base settings:
Select the appropriate settings from each expandable section.
Setting
Description
Use Originating Address
Disabled (Default): The Edge uses the default caller ID setting specified by the Prioritized Caller Selection feature in the trunk configuration.
Enabled: Configure the Edge to pass the original caller’s info as the ANI when calling the remote station leg.
When the persistent connection feature is disabled, Genesys Cloud must create a connection for every call.
When you enable the persistent connection feature and set a timeout value, you improve Genesys Cloud’s ability to process subsequent calls. More specifically, calls that come in while the connection is still active, are handled more efficiently because they can immediately use the existing connection.
Note: While remote phones support the persistent connection feature, they do not support the auto answer feature.
Persistent Connection
Disabled (Default): Do not use persistent connection feature.
Enabled: Turn on persistent connection feature.
Persistent Connection Timeout
Sets the amount of time, in seconds, that the open connection can remain idle before Genesys Cloud automatically closes it.
The Custom option is designed to allow Genesys Cloud Customer Care personnel to alter a phone configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by Genesys Cloud Customer Care.
Setting
Description
Property Name
The name to assign to the custom property.
Data Type
The data type for the custom property.
Value
The value to assign the custom property.
Setting
Description
Audio Format/Codec
Use this list to select the audio codec to use for recording. The available choices are:
G726-32
GSM
L16 (Uncompressed Linear 16-bit PCM)
Opus
PCMA (G.711 A-law)
PCMU (G.711 u-law)
Truespeech
Dual channel
Use this check box to enable or disable dual channel recording. The Dual channel setting is only available if you select one of the following audio formats:
PCMU (G.711 u-law)
PCMA (G.711 A-law)
L16 (Uncompressed Linear 16-bit PCM)
Opus
When you enable the Dual channel setting, the system saves each channel of the recording in a separate stream. The system uses audio channel 0 to save the recording connected to the phone and audio channel 1 to save the recording connected to the other party.
The default setting is enabled.
Level the volume on both sides of the conversation
Use this check box to enable or disable automatic level control for the recordings.
The default setting is disabled.
Record calls on this phone
Use this check box to enable or disable recording.
The default setting is disabled.
To use the custom base settings, click Save Base Settings.
Once you have created base settings for a remote phone, you can Create a remote phone.
