Clear Skill Expression Filters action

AI-generated summary

Genesys Cloud's Clear Skill Expression Filters action removes previously assigned skill expression filters from in-queue call and message flows, restoring the system to original queue routing while preserving required languages and skills on the conversation. The action is configured through a Name field that identifies the transfer action within the task editor. The system generates distinct success and failure outputs: the success path confirms successful clearance of the skill expression filter assignment, while the failure path indicates unsuccessful completion. Failure outputs provide detailed error information through errorType (categorizing the error) and errorMessage (delivering a non-localized failure description), enabling flow authors to map and handle routing errors appropriately. This action functions as a complement to the Transfer to ACD and Set Skill Expression Filters actions, facilitating dynamic adjustment of routing criteria during active interactions. The string value associated with filter clearance may be empty or set to NOT_SET. The platform includes a feedback mechanism that allows users to report documentation issues, including inaccurate or incomplete information, outdated content, or unclear presentation, with related resources available covering call flow actions, queue configuration, advanced routing, and bot flow integration.

Use the Clear Skill Expression Filters action in in-queue call and message flows to remove the previously assigned skill expression filter. The action clears the skill expression filter that was previously assigned through the Transfer to ACD or Set Skill Expression Filters action.

After the skill expression is removed, the system reverts to the original routing configured for the queue and it respects any required languages and skills set on the conversation.

Configure the Clear Skill Expression Filters action

Action	Description
Name field	The label you enter here becomes the name of the transfer action in the task editor.

Failure outputs

These outputs allow the flow author to map the results of any resulting errorType and errorMessage. To expand or collapse the list of variables, click the arrow next to Failure Outputs.

Action	Description
errorType	A non-empty string that contains the type or category of the error.
errorMessage	A non-localized failure message. The string may be empty or NOT_SET.

Define success and failure paths

Action	Description
Success	This path indicates that the system successfully cleared the skill expression filter assignment.
Failure	This path indicates that the system was unable to clear the skill expression filter assignment.

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