Clear Post-Flow action

Use the Clear Post-Flow action to remove a previously configured post-flow action from an interaction.

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The action is available in inbound and in-queue call flows and common module flows. To access the action, drag a Clear Post-Flow action into the editor from the Flow category of the Architect toolbox and configure the action according to your design.

Set Post-Flow action configuration

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.
Target	From the drop-down, select the target participant that you want to remove the post-flow action from: To remove the post-flow action if the agent disconnects, select Agent (‘callee’). To remove the post-flow action if the caller disconnects, select Caller (‘caller’). To remove the post-flow action for any disconnect, select Any (‘any’).

Name

Description

Name field

Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.

Target

From the drop-down, select the target participant that you want to remove the post-flow action from:

To remove the post-flow action if the agent disconnects, select Agent (‘callee’).
To remove the post-flow action if the caller disconnects, select Caller (‘caller’).
To remove the post-flow action for any disconnect, select Any (‘any’).

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