A call control does not appear in the client.

Your administrator configured call controls in the managed package settings. Check your configuration. Only call controls listed under Selected Controls appear in the client.

1. Add the missing call control to Selected Controls and click Save, or upgrade your managed package.

   For more information, see Configure call controls and Install or upgrade the managed package.

2. Refresh the webpage that contains the client.

For more information about the integration, see About Genesys Cloud for Salesforce.