Genesys Cloud bills Genesys Agent Assist SKUs for both administrators and agents based on assigned permissions. Administrators are billed when granted Agent Assist Digital or Voice capability permissions, while agents are billed when they use these capabilities. The system supports two SKU types: Genesys Native Agent Assist Digital (Concurrent) and Genesys Native Agent Assist Voice (Concurrent), each requiring specific permissions including Conversation > Suggestion > View, Conversation > Suggestion Feedback > Add, Conversation > > View, Conversation > Feedback > Add, and for Voice SKUs, Conversation > Utterance > View. When a queue is assigned to an assistant, Genesys Cloud automatically summarizes agent conversations, performs corresponding billing, and transcribes voice conversations, with transcription usage counting toward the Fair Usage Allocation. Only agents with appropriate permissions can access summaries and transcriptions. Manual search functionality without a Genesys Agent Assist license does not incur additional charges