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Assign field-level security

Series: Set up CX Cloud, Digital and AI for Salesforce Service Cloud Voice

Previous suggested step: Create service channels

Next suggested step: Create and assign presence statuses to user profiles

In Salesforce, set up the Custom Field-Level Security settings for the following objects:

  • Experience
  • GCX Chat Transcript
  • Email Experience
  • Email Experience Message
  • Email Experience Message Attachment