After you create an X.509 certificate in ServiceNow, assign the certificate to the Application Registry created for managing Genesys Cloud.

To assign the certificate:

1. Log in to ServiceNow.
2. Select the application registry created previously for Genesys Cloud. 
3. Click Edit Application.
4. Select the Jwt Verifier Maps tab and click New.
5. Enter the following details for the token:
   • Name – A name for the token.
   • Sys certificate – Select the X.509 certificate created for Genesys Cloud from the list.
     Note: Do not update the Kid and Shared key fields in the record.
6. Click Submit.
7. Click Update to associate the certificate with the application registry.