Advanced lesson: Create a language selection starting task

Series: Architect tutorial for advanced users

Previous suggested step: Advanced lesson: Perform a bulk prompt import

Next suggested step: Advanced lesson: Configure the in-queue flow

In this lesson, we will create a starting task and configure it so that the caller can choose to hear menu options in English, or continue in French.

Objectives

Add French Canada as a supported language
Create a Set Language task and designate it as the starting task in lieu of a starting menu.

Estimated time to complete: 25 minutes

Prerequisites

Create a practice flow that includes a main menu
Preview Set up a starting task

Additional resources

View an image of the completed taskClick to expand

Tasks

Add an additional supported languageClick to expand

Create a reusable task and set it as the starting taskClick to expand

From the Toolbox, expand the Task menu and drag a Task action to the Reusable Tasks area.
In the Name text box, type Set Language.
Click Set this as the starting task.
Note: Notice that the reusable Set Language task moves up to become the Starting Task, and the Initial Greeting now appears in the Starting Task area. Also, the Main Menu moves to the bottom of the page to Reusable Menus.
Add prompt.GCBInitialGreeting.wav as the initial greeting prompt.

Add a French version of the prompt as TTS:

Merci pour votre appel au service bancaire de Genesys Cloud, votre appel peut être enregistré à des fins de contrôle de qualité

Practice

Now it’s your turn. In this section, you will add a Set Language action to change the language to French, and you will record prompts.

Add an action that allows callers to select French as the languageClick to expand

From the task editor Toolbox, expand the Data category and drag a Collect Input action into the task editor, just below the Start box.
In the Collect Input configuration area, do the following:
1. In the Name text box, type Offer French.
2. In the Input Audio text box, type For French, press 2 or say Français, otherwise stay on the line.
3. In the Input Data Name field, type Flow.French.
4. In the Number of Digits area, select Exactly 1 digit.
5. Select an Individual Digits verification.
6. Leave all other settings unchanged.

Create a Decision action based on the caller's language selectionClick to expand

Add a Set Language action to change the language to FrenchClick to expand

Now, add a Set Language action to change the language to French. When you complete the practice task, click Save. The Set Language action is available in the Toolbox under the Flow menu.

Note: Make sure to follow the Decision action’s Yes path.

From the Toolbox, click to expand the Flow action and drag a Set Language action below the Decision action’s Yes path.
In the Name text box, type Set Language to French.
In the Select language text box, choose French (France) (fr-FR).
Add a Jump to Menu action that sends the call to the Main Menu.
Save the configuration.

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