Skip to main content

Add an image to a canned response

PrerequisitesClick to expand

You can add an image to a canned response in any of the following methods:

From a URL
From your computer or network
From your assets library

Notes:

For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions and for MMS messages.
The maximum size for an image is 25 MB.
The maximum number of assets that can be uploaded to the asset library of an organization is 20,000.

Add an image from a URLClick to expand

Add an image from your computerClick to expand

Add an image from your computer

You can add an image that resides on your computer or network:

In your canned response, click Insert Image . The Insert/Edit Image window appears.
Click Upload New Image.
Find the image you want to use, and click Open. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
Optionally, change the name of the image file.
Under the image, click Upload. Genesys Cloud adds the image to your Response Assets library and inserts it into the response.

Add an image from your Response Assets libraryClick to expand

[NEXT] Was this article helpful?

Get user feedback about articles.