Genesys Cloud allows users to configure an agent name and image for use in canned responses and digital interactions such as web messaging and chat. The agent name functions as a displayable alias shown to customers during ACD interactions, while the agent image provides a profile picture visible to customers, enabling personalized interaction experiences across channels. To add an agent name, users access their profile in edit mode, select the Agent section, enter a preferred name in the designated field, and save. To add an agent image, users navigate to the Change Image option, select Agent Image, upload an image file from their computer, adjust the border for sizing, and confirm the upload. Both features require appropriate Directory permissions (User > Edit and User > View) and are available across Genesys Cloud CX 2, CX 3, CX 4, and Digital license variants, as well as Genesys Cloud EX licenses. Administrators can incorporate agent names into canned responses, such as email signatures, to automate personalization. The agent name is also accessible through the Users APIs for programmatic integration. Organizations may maintain specific policies regarding agent names and images that users should verify with their management. This functionality supports consistent agent identification across customer-facing digital channels within the Genesys Cloud platform.