You can select a forecast start week up to 26 weeks in the past or 104 weeks in the future. Based on the selected start week, you can choose the forecast length available for that start date. The forecast end date cannot exceed 130 weeks from the start week (start week + length).

To create a short-term forecast, perform the following steps:

1. Click Admin.
2. Under Workforce Management, click Forecasts.
3. Click Menu > Workforce Management > Forecasting > Forecasts.
4. In the upper right corner, click the Business Unit list and select the desired management unit.
5. To change the time zone in which you view data, in the upper right corner select the current time zone list.
   Note: By default, the view uses the management unit’s time zone.
6. Click Add . The Add Forecast page opens.
7. At the end of the Forecast Start Week box, click the calendar and then click to highlight a week for the forecast.
   Note: To display a future or previous date, click the arrows next to the month and year or use the month and year lists.
8. In the Number of Weeks field, specify the duration of the forecast. The maximum duration depends on the forecast start week you select. Genesys Cloud prevents you from creating a forecast whose end date exceeds the 130-week outer limit (start week + duration). If you enter a duration that exceeds the allowed maximum for the selected start week, Genesys Cloud reduces it to the maximum allowed value and displays a message explaining the limit.
9. In the Forecast Duration box, enable the checkbox if you want to use the short-term interval forecast for scheduling.
10. Under Scheduling, to use the forecast for scheduling, enable the check box. This check box can be enables after you create the forecast within the Forecast list view.
11. In the Description box, optionally include information to differentiate it from other forecasts for the same week.
12. Under Creation Method, do one of the following: 
    • To automatically create the forecast using the best method, select Automatic best method selection.
      Note: With Genesys Cloud EX, forecasting based on data injected from an external system should always be performed using the Automatic Best Method. While the Weighted Historical Index might work in most cases, when the weighted historical index calculation is performed, any conversation data older than one day is permanently cached and any data before that time that has not yet been injected are permanently excluded. If there are any delays with injecting data from the external system, using Weighted Historical Index results in inaccurate and unreliable forecasts due to incomplete data.
    • To create the forecast using previously captured historical Genesys Cloud data and specifying a historical index weighting, select Weighted Historical Index.
    • To create the forecast using data from a .csv file, and specifying a historical index weighting, select Weighted Historical Index with Source Data Import.
    • To import a final forecast that you created externally, select Import Short-Term Interval Forecast Data and then select the .csv file to import for a maximum of 6 weeks. Click the example link to view the example file.
      Note: When you use the Import Forecast option, all data in the file must fall with in the forecast duration period. Otherwise, the system returns an error.
13. Click Add Forecast. The forecast opens.