If your Workforce Management > Historical Adherence has no conditions, you can select any management unit in divisions you have permission to view.
If your Workforce Management > Historical Adherence permission is limited to one or more work teams (conditional), you can select only those work teams.
If you do not have any of the Groups > Work team permissions, you cannot select work teams in the historical adherence view. The Select a work team list is not displayed.
To open and view the historical adherence view for a management unit, perform the following steps:
From the Management Unit/Select team list in the upper right corner, click the Select Team icon.
Select the required team from the list.
The data for the selected work team is displayed.
Note: The agents in this cluster don’t have to belong to the same management unit. As a supervisor, you can use this option to oversee just the agents assigned to you instead of viewing the entire group of agents.
