Access Genesys Cloud Copilot in Architect

AI-generated summary

Genesys Cloud Copilot is an AI-powered assistant integrated into Genesys Cloud's Architect module that enables administrators, supervisors, and operations leaders to complete tasks using natural language queries instead of navigating complex menus. The Copilot panel, accessed via an icon in the upper right corner next to the user profile, provides context-aware, guided assistance and executes tasks in real time. Architect also contains a dedicated help panel with multiple tabs offering context-sensitive help, expressions reference, and resource links, allowing users to search documentation without leaving the workflow. The help panel includes a search bar, direct links to Resource Center pages, keyboard navigation support, and access to preferences for Architect settings and Execution Data configuration. These integrated features deliver just-in-time assistance tailored to user tasks and location within the application, reducing the need to leave the workflow for external documentation or support resources.

Genesys Cloud Copilot is an AI-powered assistant embedded directly in Genesys Cloud and helps administrators, supervisors, and operations leaders use natural language to complete tasks. Instead of navigating complex menus or searching documentation, you can ask Genesys Cloud Copilot for help. The Copilot can then provide guided, context-aware assistance and complete tasks in real time. For more information about how to enable and use Genesys Cloud Copilot, see About Genesys Cloud Copilot.

Open the Copilot panel

To access the Copilot panel, click the Copilot icon in the upper right corner, next to your profile picture. The panel appears on the right side of the screen.

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