About voice interactions for agents
Voice interactions are calls that appear in the Interactions panel and are related to queues.
Basics of voice interactions
Learn the basics of handling a voice interaction as an agent.
- Voice interactions for agents overview
- Accept a call
- Mute or hold a call
- Place a new call while on call
- Transfer an ACD call without speaking to the intended recipient
- Consult with the intended recipient before transferring an ACD call
- Add participants to an ACD call
- Enter numbers from the dialpad during an interaction
- End a call
Other voice interaction features
Learn to do more with voice interactions.
Voice interactions with External Contacts
Learn to work with External Contacts in voice interactions.
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