About Genesys Cloud AI
Genesys Cloud AI offerings are native, purpose-built, secure, and integrated to streamline the end-to-end customer experience. Use these tools to evaluate underlying data and create actionable insights, boost productivity, and recognize revenue opportunities. The Genesys Cloud AI data-driven technology helps , match the right agents to customers, automate evaluations, and deliver valuable insights, and thus transforms the customer experience. You can leverage the Genesys Cloud AI features to address the unique needs of your employees and also adapt to demanding customer expectations.
Genesys Cloud AI subscriptions
Learn about the features Genesys Cloud CX2 Digital and Genesys Cloud CX3 Digital licenses offer and see how they compare with the Genesys Cloud CX2 and Genesys Cloud CX3 licenses.
Genesys Cloud AI technologies
External contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.
- About Genesys Dialog Engine Bot Flows
- About Genesys Digital Bot Flows
- About Genesys Agent Assist
- About Genesys Agent Copilot
- About Genesys Virtual Agent
- About AI Studio
- About the knowledge portal
- About the knowledge workbench V2
- About Predictive Engagement
- About predictive routing
- About speech and text analytics
- About Virtual Supervisor and Copilot
- Workforce management AI forecasting
[NEXT] Was this article helpful?
Get user feedback about articles.