Genesys Cloud provides dictionary management capabilities that enable administrators and analysts to add organization-specific terms directly into the system's dictionary to enhance transcription accuracy and term recognition across voice and digital interactions. The functionality allows users to configure dictionary terms with multiple fields depending on the selected transcription engine and dialect, including Sounds Like (alternative pronunciations), Example Phrases (contextual usage examples), Display As (formatting and appearance control), and Boost Value (recognition weight adjustment). Dictionary management integrates with Genesys Cloud's native transcription experience and supports interactions, content search views, voice transcripts, and digital transcripts, enabling precise targeting of organization-specific language such as business names, acronyms, industry terminology, and branded terminology. Administrators can define how recognized terms appear in transcripts, provide phonetic alternatives to improve recognition, and adjust the recognition weight of important terms. The available configuration fields vary based on the transcription engine and dialect selected, ensuring administrators configure only information used by the underlying transcription model. For English, Spanish, and French language variants using Genesys Native Transcription, Example Phrases are not utilized by the transcription model, though dictionary terms continue to function without this field.