About billing

Find out more about Genesys Cloud’s billing practices.

General

Review your billing and usage information for the current billing cycle and for previous cycles.

Fair use policy

Genesys offers all customers a Genesys Cloud fair use policy for the following product features: BYOC Cloud, Data storage, Basic routing / IVR, API on demand, BYO SMS, Voice transcription (Extended and Native), Voice transcription (Legacy – Native only), Voice transcription (Legacy – Extended), Workitems, Journey Management Events, and AI Experience.

Named licensing billing model

Genesys Cloud offers a named billing model for the Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 tiers.

Concurrent licensing billing model

Genesys Cloud offers a concurrent billing model for the Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 tiers.

Hourly licensing billing model

Genesys Cloud offers an hourly billing model for the Genesys Cloud CX1, Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 tiers.

Billing FAQs

Review frequently asked questions and answers about Genesys Cloud billing.

Billing scenarios

Review example scenarios for Genesys Cloud billing.

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