Supported Browsers for Genesys Messenger

Genesys Messenger is not designed, tested or maintained for running within a mobile WebView container. Customers are encouraged to deploy our native Mobile Messenger SDK for a fully supported in-app messaging client for iOS and Android.

Messenger, the predefined message window and launcher button for Genesys Cloud web messaging, supports the following desktop and mobile browsers. For more information, see About web messaging and Genesys Cloud system requirements.

Desktop browsers

Microsoft Edge Chromium — Current release or one version previous.
Google Chrome — Current release or one version previous.
Firefox — Current release or one version previous.
Safari — Current release.

Mobile browsers

Google Chrome on Android — Current release or one version previous.
Safari on iOS — Current release or one version previous.

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