Genesys Cloud – August 9, 2023

Contact Center

Force stop button in digital campaign management

Outbound administrators can now use the Force Stop option on Digital Campaigns to clear all outstanding messages that prevent the campaign from turning off. For more information see Digital Campaigns view. This feature requires one of the following subscriptions: Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Integrations

Limitation for JSON objects depth in data action service

Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limitation helps to maintain the performance of the data action service. This limitation helps to maintain the performance of the data action service. For more information, see Add configuration to custom actions for integrations, and Limits in the Development Center. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Platform

Trigger inclusion in Genesys Cloud CX 1 license

Genesys Cloud added triggers to the Genesys Cloud CX 1 subscription. For more information see, Triggers Overview. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Notes:

Genesys Cloud enables features for release beginning Wednesday and by end of day Friday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
Some features may require an integration add-on.

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