No, Automated Sensitive Data Masking feature is not PCI DSS compliant. Automated Sensitive Data Masking is a safety measure when agents forget to use Secure Pause.

Genesys recommends that you use Secure Pause or Secure Call Flows as the first line of defense. Only Secure Pause and Secure Call Flows are valid by an external Qualified Security Assessor as Level 1 PCI DSS compliant.

For more information about PCI DSS compliance, see PCI DSS compliance.