Genesys Cloud supports WebRTC calls in Virtual Desktop Infrastructure (VDI) environments through a dual-component architecture consisting of the WebRTC Media Helper application and the Genesys Cloud interface. The WebRTC Media Helper operates independently outside the VDI session while Genesys Cloud runs within it, requiring users to complete a two-step implementation process. The WebRTC Media Helper application is accessed through region-specific URLs and is deployed across multiple geographic regions, including US East, US West, Canada, Mexico, South America, multiple EU locations (Frankfurt, Ireland, London, Zurich, and Brandenburg), the Middle East, and Asia Pacific regions (Seoul, Sydney, Tokyo, Mumbai, Osaka, and Singapore). Users must first log in to Genesys Cloud within the Media Helper application, grant microphone permissions when prompted, and maintain the browser tab open throughout their session. The application provides configuration options for microphone and speaker settings, includes testing capabilities, displays connection status through an indicator light in the upper right corner, and shows an active call tally. Within the VDI environment, users log in to Genesys Cloud again and ensure a WebRTC phone is selected as their communication device. The WebRTC Media Helper browser tab must remain open to maintain the session; closing it terminates the connection and ends any active WebRTC calls. Genesys Cloud enables users to place and receive calls using WebRTC phone and headset devices, with additional configuration options available for VDI deployments. Users requiring VDI setup should reference dedicated documentation, and related resources include information on WebRTC Media Helper, browser sleep mode settings, WebRTC phone configuration, and VDI compatibility across Genesys Cloud and integrated solutions.