Ports and services for WebRTC

AI-generated summary

Genesys Cloud WebRTC has specific ports and services configurations to consider before configuring a firewall in various network scenarios. Diagrams show how to configure ports and services for Genesys Cloud Voice with asymmetric/symmetric NAT, BYOC Cloud with asymmetric/symmetric NAT, BYOC Premises with asymmetric NAT, and BYOC Premises with symmetric NAT. Configurations vary based on whether agents are inside or outside the firewall from Edges, and whether the firewall is endpoint dependent (symmetric) or independent (asymmetric). Key details cover ports, protocols, and traffic flows needed for WebRTC media and signaling with agents and Edges inside and outside firewalls.

Genesys Cloud WebRTC has specific ports and services configurations to consider before you configure a firewall in various network scenarios. The diagrams presented here show how to configure the ports and services for various scenarios.

As you view the diagrams to determine which one best illustrates your particular WebRTC set up, keep the following questions in mind:

Are you using BYOC Cloud/Genesys Cloud Voice Edges or BYOC Premises/ Edges?
Are your agents:
- Inside the same network/firewall as the Edges?
- Outside or in a separate network/firewall from the Edges?
- In both (some inside and some outside)?
Is the firewall configured as Endpoint Dependent (Symmetric) or Endpoint Independent (Asymmetric)?

Genesys Cloud Voice – Asymmetric/Symmetric NAT

Client outside firewallClick to expand

Client inside firewall - Asymmetric NATClick to expand

Client inside firewall - Symmetric NATClick to expand

BYOC Cloud – Asymmetric/Symmetric NAT

Client outside firewallClick to expand

Client inside firewall - Asymmetric NATClick to expand

Client inside firewall - Symmetric NATClick to expand

BYOC Premises – Asymmetric NAT

Client inside firewallClick to expand

Clients both inside and outside firewallClick to expand

Client outside firewallClick to expand

BYOC Premises – Symmetric NAT

Client inside firewall - 1Click to expand

Client inside firewall - 2Click to expand

Client outside firewallClick to expand

For more information, see About ports and services for your firewall.

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Ports and services for WebRTC

AI-generated summary

As you view the diagrams to determine which one best illustrates your particular WebRTC set up, keep the following questions in mind:

Are you using BYOC Cloud/Genesys Cloud Voice Edges or BYOC Premises/ Edges?
Are your agents:
- Inside the same network/firewall as the Edges?
- Outside or in a separate network/firewall from the Edges?
- In both (some inside and some outside)?
Is the firewall configured as Endpoint Dependent (Symmetric) or Endpoint Independent (Asymmetric)?