When someone drops a shift, you can choose to add it to your schedule. View a list of shifts available to pick up in your schedule’s Shift Trades panel.

1. Access your schedule:
   1. From the agent activity view, click Activity > Schedule tab.
   2. From the agent activity view, click Menu > Activity, and then click the Schedule tab.
   3. To access your schedule from the agent dashboard:
      1. Click  Performance > Workspace > My Performance. 
      2. Click Menu > Analytics > Analytics Workspace.
      3. In the Default section, search for My Performance and then click the view name to open it.
      4. Click the Schedule tab. 
2. If you open your schedule from the Activity > Schedule tab to see the most current data, click Refresh. This view does not update automatically. 
3. Select the week that contains the shift you want to trade.
4. Click Shift Trades . The My Trades panel opens.
5. Select the date from the list.
6. From the list, select the most appropriate shift for which you would like to receive.
7. Click Select.
8. Review the shift details to add and click Add Shift. The shift is added to your schedule. If the service goals and maximum working constraints are met, the shift added is directly approved or denied by the system.