Genesys Cloud provides a comprehensive Leaderboard feature within its gamification system that displays top-ranked contestants, their competitive standings, and associated prize tiers, with the current user's position shown alongside adjacent rankings. The leaderboard accommodates up to 300 agents and offers flexible filtering by multiple date intervals including Today, Yesterday, This week, Last week, This month, Last month, or custom date ranges, enabling users to select displayed metrics and search for agents by name. The system handles multiple winners by displaying prize details with winner names or user avatars for single gold-tier winners, while fully anonymized contests display anonymized winner information to maintain privacy requirements. Access to the leaderboard requires appropriate licensing through Genesys Cloud CX 3, CX 1 WEM Add-on II, CX 3 Digital, CX 2 WEM Add-on I, or EX packages, along with specific permissions including UI > Agent Activity > View and Gamification > Leaderboards > View. Agents without login activity or earned points do not appear on the leaderboard. Real-time data refresh is available through the Menu > Home interface and the Refresh button in the upper right corner, ensuring users access current competitive standings. The platform includes suggested related articles covering workforce management, agent-specific features, gamification profiles, performance management, and supervisor activities to facilitate user navigation to relevant documentation resources. A feedback collection mechanism allows users to report on article quality across multiple dimensions, including accuracy, completeness, content organization, and relevance. Users can specify their role within the system—including Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support—to contextualize their feedback, with a privacy policy acknowledgment required as part of the feedback submission process.