Install the Google TTS integration

AI-generated summary

Genesys Cloud integrates Google Cloud text-to-speech capabilities through a GCP service account integration accessible via the Admin > Integrations page. The installation requires a Google Cloud Platform account, an active Google Cloud project with the Cloud text-to-speech API enabled, and Edge and Media Tier version 1.0.0.7920 or later. To install, users navigate to Menu > IT and Integrations > Integrations, search for "Google Cloud Text-to-Speech," and click Install on the resulting card, which opens to a Details page where the integration name and notes can be optionally customized. A key limitation is that Genesys Cloud does not support Chirp 3 TTS voices with this Google TTS integration. installation, users must proceed to activate and configure the integration through subsequent configuration steps

Series: Install and configure the Google Cloud TTS integration

PrerequisitesClick to expand

This installation integrates the Google Cloud text-to-speech engine into Genesys Cloud using a GCP service account. Install the Google Cloud text-to-speech engine integration from your organization’s Admin > Integrations page. Then configure and activate the integration.

Note: Genesys Cloud does not support Chirp 3 TTS voices with the Google TTS integration.

To install the Google Cloud Text-to-Speech integration, perform the following steps:

Click Admin.
Under Integrations, click Integrations.
Click Menu > IT and Integrations > Integrations.
Click Integrations.
In the Search box, type Google Cloud Text-to-Speech. The Google Cloud Text-to-Speech card appears.
On the Google Cloud card, click Install. The integration opens to the Details page.
(Optional) Change the name of the integration and add any relevant notes.

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Install the Google TTS integration

Series: Install and configure the Google Cloud TTS integration

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