Genesys Cloud Copilot includes a comprehensive time-off manager AI agent that streamlines time-off request management for supervisors and administrators through a unified interface. The agent enables users to view pending time-off requests with advanced filtering capabilities by agent, date range, substatus, submission date, and request type (partial/full, paid/unpaid). Key capabilities include approving or rejecting requests for single or multiple agents with mandatory confirmation steps before execution, comparing time-off limits and balances side by side, and disambiguating agents with identical names while identifying correct management units. The system displays pending requests sorted by date and analyzes time-off availability constraints. Before executing updates, the assistant summarizes findings and requests user confirmation to ensure accuracy. The feature includes comprehensive error handling and transparency reporting for incomplete operations, such as missing permissions, ambiguous agent identification, or inability to retrieve balance data. Additional integrated tools enable supervisors and administrators to retrieve employee accrued balances, check management unit capacity limits, look up management unit identifiers by name, and determine which management unit a specific user belongs to. The platform provides functionality to approve or reject time-off requests with recommendations based on available hours, facilitating time-off request processing and capacity planning across organizational units. These integrated capabilities enable supervisors and administrators to efficiently manage time-off requests, review pending submissions, compare availability constraints, and execute approvals or rejections from a single screen, thereby supporting workforce management and scheduling operations within the platform.