Bill of materials for the Customer Hardware Solution – Large

AI-generated summary

Genesys Cloud's Customer Hardware Solution specifies approved HPE server components for constructing Edge devices in BYOC (Bring Your Own Cloud) Premises deployments. The Large configuration utilizes DL360 G11 or DL380 G11 rack-mountable server chassis paired with Intel Xeon-Gold processors, while the standard configuration requires an HPE DL360 G12 chassis (with approved G11 alternatives) and Intel Xeon 6517P processors with multiple approved alternatives. Both configurations mandate 32GB registered smart memory, three 1TB internal hard drives (960GB or larger as of June 2026), a Smart Storage Battery, hardware RAID controllers, dual-port network cards, compatible cooling fans, and dual power supplies. Optional components include iLO licensing, enable kits, heat sink kits, rail kits, and operations management services. The three internal drives are configured with two drives in RAID 1 for system operations and a third drive for factory image restoration and over-the-air operating system upgrades. Hardware RAID controllers are mandatory; HPE software RAID controllers are not supported. The bill of materials has undergone significant revisions since its July 1, 2021 introduction, including the March 2022 addition of a third hard drive and the June 2026 update introducing next-generation DL360 G11 servers with 5th Gen Intel Xeon processors running Amazon Linux 2023. These enhancements improve installation processes in high-security environments and provide enhanced OS-level password management and log access capabilities. The Intel Xeon-Gold 5118 processor reached End of Life on September 20, 2021, and was superseded by the Intel Xeon-Gold 5218 processor. Genesys recommends hardware replacement every three years to maintain current technology standards. Component acquisition is coordinated through preferred HPE vendors and verified using HPE PartSurfer, with specifications subject to change due to manufacturing updates. Assembled systems require additional Edge setup configuration before deployment.

To build your Customer Hardware Solution – Large Edge device, you must work with your preferred Hewlett Packard Enterprise (HPE) hardware vendor to acquire the HPE hardware components identified in the table. Each row in the table lists a hardware item, a recommended HPE product number, and, in case the recommended HPE product is unavailable, approved HPE alternative product numbers. Depending on the hardware item, the alternatives may show specific product numbers or indicate that you can use any HPE approved product. If no approved alternative exists, the alternative is marked as N/A.

Note: Only one Intel Xeon-Gold Processor is required. If the chassis you select comes with a processor, there is no need to purchase a second processor.

If you need more information on components or want to verify the components that you have purchased, see the HPE PartSurfer and search for the Product number. (On HPE PartSurfer, product numbers and part numbers may be different.)

Note: The Customer Hardware Solution – Large requires three (3) internal hard drives. The BYOC Premises – Customer Hardware Solution installer sets up two of the hard drives in a RAID 1 configuration and then sets up the third hard drive for support purposes. More specifically, the third drive stores local media used for factory image restoration and provides space for over-the-air operating system upgrades.

Gen 11
Gen 12

Hardware component	HPE product number	Alternative HPE product
DL360 G11 Rack Mountable Server Chassis	P52498-B21	Any HPE approved ProLiant DL360 G11 server or ProLiant DL380 G11 server.
One – Intel Xeon-Gold 2.0GHz 16-core 190W Processor	P49653-B21 (1)	Xeon Gold 6430 Xeon Gold 6558Q Xeon Gold 6554S Xeon Gold 6548N Xeon Gold 6548Y+ Xeon Gold 6544Y Xeon Gold 6542Y Xeon Gold 6538N Xeon Gold 6538Y+ Xeon Gold 6530 Xeon Gold 6526Y Xeon Gold 5520+ Xeon Gold 5418Y Xeon Gold 5416S
Two – 16GB Memory Module	P43322-B21 (1)	Any HPE approved Registered Smart Memory Kit configuration that provides a total of 32 GB.
Three – 1 TB Hard Drives	861686-B21 (3)	Any HPE approved 960gb or larger hard drives.
Smart Storage Battery	P01366-B21	Any HPE approved Smart Storage Battery.
Hardware Raid Controller	P58335-B21	Any HPE approved hardware Smart Array Modular Controller compatible with the selected chassis. Warning: HPE software raid controllers are not supported.
Network card with at least two network ports^†	P51181-B21	Any HPE approved network cards compatible with the selected chassis.
Fan	P48907-B21	Any HPE approved fan compatible with the selected chassis.
Two - Power Supplies	P38995-B21 (2)	Any HPE Power Supply Kit compatible with the selected chassis.
iLo License^*	512485-B21	N/A
DL360 Internal Cable Kit	P48913-B21	N/A
DL360 Enable Kit	P51911-B21	N/A
Heat Sink Kit	P48904-B21	N/A
Rail Kit^*	P52343-B21	N/A
3-year Ops Management^*	R7A11AAE	N/A

Hardware component	HPE product number	Alternative HPE product
DL360 G12 Rack Mountable Server Chassis	P72174-B21	Any HPE approved ProLiant DL360 G12 server
One – Intel Xeon 6517P 3.2GHz 16-core 190W Processor	P74507-B21 (1)	N/A
One – 32GB Memory Module	P69727-B21 (1)	Any HPE approved Registered Smart Memory Kit configuration that provides a total of 32 GB.
Three – 1 TB Hard Drives	861686-B21 (3)	Any HPE approved 960gb or larger hard drives.
Smart Storage Battery	P01366-B21	Any HPE approved Smart Storage Battery.
Hardware Raid Controller	P58335-B21	Any HPE approved hardware Smart Array Modular Controller compatible with the selected chassis. Warning: HPE software raid controllers are not supported.
Network card with at least two network ports^†	P51181-B21	Any HPE approved network cards compatible with the selected chassis.
Fan	P48907-B21	Any HPE approved fan compatible with the selected chassis.
Two - Power Supplies	P38995-B21 (2)	Any HPE Power Supply Kit compatible with the selected chassis.
iLo License^*	512485-B21	N/A
DL360 Internal Cable Kit	P48913-B21	N/A
DL360 Enable Kit	P51911-B21	N/A
Heat Sink Kit	P48904-B21	N/A
Rail Kit^*	P52343-B21	N/A
3-year Ops Management^*	R7A11AAE	N/A

† – If your chassis doesn’t come with built-in LAN / WAN ports

* – Optional

Notes:

Some items in the bill of materials may change due to hardware updates and changes in manufacturing. See the revision history for any changes.
Genesys recommends replacing Edge hardware after three years to remain on the most current technology.

After you have acquired your Customer Hardware Solution hardware and have it assembled, you are ready to set up your Edge. For more information, see Set up a Customer Hardware Solution Edge.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2026-08-20	Added Xeon Gold 6430 as an alternative processor to the Gen 11 BOM. Added a Gen 12 tab and announced it as Coming soon.
2026-06-04	Updated Alternative HPE product from “Any HPE approved 1 TB or 1.2 TB hard disks.” to “Any HPE approved 960gb or larger hard rage drives.”
2024-09-16	Added BOM for next generation hardware, which now features the DL360 G11 server powered by the 5th Gen Intel Xeon processor. All new CHS Large and CHS Small devices now run on the Amazon Linux 2023 operating system. This update improves the installation process, especially in high-security network environments, and gives administrators greater control and improved access to logs. The new BOM allows pre-packaged Linux Edge appliances to use the CHS installer as an alternative to RMA and offers improved support with OS-level password management.
2023-08-31	Added BOM for next generation hardware and coming soon flag.
2023-06-07	Updated alternative chassis requirement, added a new alternative processor, updated alternative battery requirement, and added network cards for chassis that doesn’t come with LAN / WAN ports.
2023-02-01	Reorganized Table to more clearly display bill of materials.
2022-05-19	Added an official substitution for the Processor Kit for HPE ProLiant.
2022-04-13	Added six items to the list of official substitutions for the HPE Power Supply Kit. Added an official substitution for the Registered Smart Memory Kit.
2022-03-31	Identified both Required and Optional items in the bill of materials. Added an official substitution for the HPE Smart Array.
2022-03-02	Added a third hard drive to the bill of materials.
2022-02-16	With the introduction of the small version of the Customer Hardware Solution Edge, renamed this article to Bill of materials for the Customer Hardware Solution – Large.
2021-10-06	Published Customer Hardware Solution Bill of materials in the Resource Center.
2021-09-20	The Intel Xeon-Gold 5118 (860663-L21) Skylake CPU reached End of Life (EOL). Replaced Product Number: 860663-L21 HPE DL360 Gen10 Intel Xeon-Gold 5118 (2.3 GHz/12-Core/105 W) FIO Processor Kit with Product Number: P02592-B21 Intel Xeon-Gold 5218 (2.3GHz/16-core/125W) Processor Kit for HPE ProLiant DL360 Gen10)
2021-07-01	Original hardware components added to the Customer Hardware Solution bill of materials.

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Bill of materials for the Customer Hardware Solution – Large﻿

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Bill of materials for the Customer Hardware Solution – Large