Copy or delete a shift in the work plan

AI-generated summary

Genesys Cloud provides functionality to copy and delete shifts within existing work plans through the Workforce Management module. Users can access this feature by navigating to Menu > Workforce Management > Workforce Management Configuration > Management Units, then selecting the desired management unit and opening a specific work plan. To copy a shift, users click anywhere within the target shift and select Copy, then make any necessary modifications before validating and saving the work plan. To delete a shift, users click within the shift and select Delete. This capability enables administrators to efficiently manage shift configurations and reuse shift templates within their workforce management operations.

You can copy and delete a shift in an existing work plan.

Click Admin.
Under Workforce Management, click Management Units.
Click Menu > Workforce Management > Workforce Management Configuration > Management Units.
The Management Units page opens. Under Configuration, click Work Plans.
In the upper right corner, click the Management Unit list and select the desired management unit.
Click a work plan to open it.
To copy a shift:
1. Click anywhere in the shift you want to duplicate and then click Copy.
2. Make any shift changes and then validate and save the work plan.
To delete a shift, click anywhere in the shift you want to remove and click Delete.

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Copy or delete a shift in the work plan

AI-generated summary

You can copy and delete a shift in an existing work plan.

Click Admin.
Under Workforce Management, click Management Units.
Click Menu > Workforce Management > Workforce Management Configuration > Management Units.
The Management Units page opens. Under Configuration, click Work Plans.
In the upper right corner, click the Management Unit list and select the desired management unit.
Click a work plan to open it.
To copy a shift:
1. Click anywhere in the shift you want to duplicate and then click Copy.
2. Make any shift changes and then validate and save the work plan.
To delete a shift, click anywhere in the shift you want to remove and click Delete.

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Copy or delete a shift in the work plan

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Copy or delete a shift in the work plan

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