Genesys Cloud CX's Agent Evaluations dashboard provides supervisors, quality managers, and analysts with comprehensive performance analysis capabilities across multiple analytical levels, including form, section, question, and answer detail. Access to the dashboard requires specific licensing (CX 1 WEM Add-on II, CX 2, CX 3, or CX 4) and the Quality > Evaluation > Add permission, with navigation available through Admin > Quality > Agent Evaluations or Menu > Conversation Intelligence > Quality Management > Evaluation Forms. The dashboard displays key performance metrics including total evaluations completed, average evaluation scores, and evaluator activity summaries organized by agent. It enables efficient performance analysis without requiring users to drill into individual evaluations, facilitating identification of skill gaps, trends, and improvement opportunities. The platform provides automated dashboard updates that display evaluations within selected time frames, enabling real-time performance monitoring. Filtering capabilities support comprehensive analysis through multiple dimensions: date range selection via calendar interface, individual user filtering for specific employee data, workteam filtering for targeted team-level performance analysis, and group filtering for organizational-level metrics. Users can refine evaluation data analysis by individual agent to view performance metrics for specific personnel, by work team to conduct targeted performance analysis within defined teams, and by group to examine broader organizational trends. The system includes a known limitation regarding Arabic dialect date and time format display in quality management views that does not render in standard format, with Genesys Cloud committed to addressing this limitation in a future update. The dashboard interface incorporates feedback mechanisms allowing users to report issues and provide detailed comments regarding content accuracy, clarity, and relevance. Users can specify their organizational role (Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support) and provide contact information, with all submissions subject to Genesys Cloud's privacy policy.