After you install, configure, and activate an AudioHook Monitor integration, assign queues or flows to up to five integrations using the dedicated AudioHook Monitor configurations. These audio stream monitors enable you to control which queues or flows send audio to specific AudioHook integrations, ensuring that data is shared only with the intended systems.

To view the available AudioHook Monitor configurations, follow these steps:

1. Click Menu > IT and Integrations > AudioHook Monitors. 
2. Under Default monitor, review the default monitor configuration and its integrations, which Genesys Cloud applies to all queues and flows unless configured otherwise.
3. Under User monitors, review the custom monitor configurations previously configured by administrators.

   Column name	Description
   Name	The monitor name.
   Description	The description that you entered when creating the monitor.
   Queues	The queues that are assigned to the monitor. Click the count indicator (+n) to view up to 10 queue names. Then, click View all to open the monitor configuration and view all assigned queues.
   Flows	The flows that are assigned to the monitor. Click the count indicator (+n) to view up to 10 flow names. Then, click View all to open the monitor configuration and view all assigned flows.
   Integrations	The integrations to which audio must be streamed for the assigned flows and queues. Click the count indicator (+n) to view up to five integrations.
   Actions	The actions that you can perform on the monitor. Select Edit to open the monitor in editing mode and modify it.  Select Delete to delete the monitor.

4. (Optional) To search for a specific monitor, start typing the name of the monitor in the search box. As you type, the matching monitors are shown.
5. (Optional) To filter monitors, follow these steps:
   1. Click Filter. The available filter options appear on the right pane.
   2. Select the queues, flows, or integrations and click Apply Filter Options. Based on the selected filter criteria, the system shows the matching monitors.

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Add an AudioHook Monitor configuration

1. Click Menu > IT and Integrations > AudioHook Monitors. 
2. Under User monitors, click New Monitor. 
3. Under Details, add a meaningful name and description for the monitor.
4. Under Assignment, select one or more queues from the Queues list. Use the selection checkbox to select or clear the queues.
5. Select one of more flows from the Flows list. Use the selection checkbox to select or clear the flows.
6. Under Connected Services, select up to five AudioHook integrations from the Integrations list. Use the selection checkbox to select or clear the integrations.
7. Click Create Monitor to create the monitor or click Cancel to cancel the creation.

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Edit an AudioHook Monitor configuration

1. Click Menu > IT and Integrations > AudioHook Monitors. 
2. (Optional) To search for a specific monitor, start typing the name of the monitor in the search box. As you type, the matching monitors are shown.
3. Click More on the monitor’s row, and then select Edit.
4. Make the required changes and click Update Monitor.

Delete an AudioHook Monitor configuration

1. Click Menu > IT and Integrations > AudioHook Monitors. 
2. (Optional) To search for a specific monitor, start typing the name of the monitor in the search box. As you type, the matching monitors are shown.
3. Click More on the monitor’s row, and then select Delete. The Monitor deletion dialog box appears.
4. Click Yes to delete the agent or click No to cancel the deletion.

Limitations of AudioHook Monitor

Approximately 0.01% of all calls configured to be streamed via AudioHook Monitor may be streamed to the default configuration, even when a specific Monitor policy exists for it. This is due to the current Lambda architecture and the aggressive streaming timeout, combined with Genesys’s latency policy for voice calls.