Genesys Cloud's Journey Management provides native data access across multiple channels to visualize and analyze customer journeys. The platform enables users to create journey visualizations, access up to 400 days of rolling historical data, and analyze journeys using Edit or Analyze modes. Key features include event filter and connector management, journey analytics viewing, and access to existing journeys through a dedicated screen interface displaying the main dashboard, journeys library, recent journeys with visual thumbnails, and a Create Journey option. Access requires appropriate licensing (Genesys Cloud CX 1, CX 2, CX 2 Digital, CX 3, CX 3 Digital with Journey Management add-on, or CX 4) and role-based permissions including Journey Management Creator, Editor, or Viewer role with Journey > View, Export, and Results > Create permissions. Upon activation, users have 90 days of immediately available data, with nightly updates maintaining a rolling 400-day history. Data organization varies by source and channel type, accessible through the Journey Analyzer Event panel. The Journey Management screen provides navigation through four main elements: Home (main screen access), Journeys (existing journeys library), Recent journeys (last five edited with visual thumbnails), and Create Journey (new visualization option).