About the AWS Lambda data actions integration

AI-generated summary

Genesys Cloud's AWS Lambda data actions integration enables organizations to invoke AWS Lambda functions directly from their AWS accounts through custom actions. The integration allows users to create custom actions deployable throughout Genesys Cloud for multiple purposes, including making routing decisions within Architect interaction flows, presenting information to agents via Scripts, and performing data operations. Implementation requires creating IAM resources in the AWS account and adding the integration to the Genesys Cloud organization, followed by custom action creation. The integration supports secure data retrieval from on-premises solutions for use across various Genesys Cloud applications. Key capabilities include performance analysis through Data Actions Performance Detail and views, troubleshooting functionality via data action testing, and comprehensive documentation covering requirements, setup procedures, example functions, and common issue resolution. The resource center provides structured guidance through release notes, FAQs, workflow documentation, and dependency mapping for integrations and flows

The AWS Lambda data actions integration uses data actions to invoke AWS Lambda functions in your AWS account.

Overview

The AWS Lambda data actions integration allows you to create custom actions that you can then use throughout Genesys Cloud to directly invoke AWS Lambda functions in your AWS account. You can use these custom actions to make routing decisions within your interaction flow in Architect, to present information to your agents in Scripts, or to act on data in other ways.

Get started

Review the requirements. To use the integration, first create IAM resources in your AWS account and then add the integration in your Genesys Cloud organization. After you add the integration, create custom actions that you can use throughout Genesys Cloud.

On-premises solutions

You can securely use data actions in Genesys Cloud to retrieve data from on-premises solutions and then use that data in various Genesys Cloud applications.

Troubleshoot

Browse information about common issues. For help troubleshooting issues, test the data actions.

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