Genesys Cloud provides presence, status, and activity indicators that enable users to communicate their availability for calls and chats to colleagues. The platform supports multiple presence states including available, away, and offline, with the ability to add custom status messages for additional context. Genesys Cloud automatically displays user activity such as active calls and optionally shows geolocation data when users choose to share it. For agents, the system includes queue management capabilities (On Queue and Off Queue states), status timers, and activity detail views. Administrative functions enable managers to add and manage primary and secondary statuses, change agent statuses individually or in bulk, view status reports through Agent Status Detail and Agent Status views, deactivate or reactivate secondary statuses, and log out agents. Business users can similarly modify their presence and status settings and share geolocation information. The platform distinguishes between locations, geolocations, and sites within Genesys Cloud's organizational structure. Key features include customizable status messages, secondary status management for enhanced status categorization, and comprehensive status reporting and monitoring capabilities for administrative oversight