About development and feedback modules

Assign prepackaged Genesys Beyond training modules or create your own development and feedback modules for agents to bridge knowledge gaps and drive performance improvements.

Create development and feedback modules

Learn how to create, assign, and edit modules.

Understand the development and feedback page
Create a development and feedback module
Add content to a development and feedback module
Work with user association rules
Assign a development and feedback module
Edit a development and feedback module
External learning modules

Work with development and feedback modules

Learn how to view and complete modules.

Work with and complete a development and feedback module
Genesys Education modules
Add questions to a development and feedback module
Reset and assign a development and feedback module again
Archive a development and feedback module

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About development and feedback modules

Create development and feedback modules

Work with development and feedback modules

[NEXT] Was this article helpful?