In a future release, Genesys Cloud will make the Dynamic Cloud Voice Platform the default platform for all new BYOC Cloud trunks. New trunks will automatically use the Dynamic Cloud Voice Platform, and administrators will no longer be able to select the legacy platform during trunk creation. Existing BYOC Cloud trunks will continue to use their current platform unless administrators choose to migrate them.

What’s changing

Genesys Cloud will:

• Automatically configure all new BYOC Cloud trunks to use the Dynamic Cloud Voice Platform.
• Remove the option to create new BYOC Cloud trunks on the legacy platform.
• Continue to support existing BYOC Cloud trunks on their current platform until administrators choose to migrate them.

Benefits

This update helps organizations:

• Standardize new BYOC Cloud deployments on the current platform.
• Reduce the risk of configuring new trunks to use the legacy platform.
• Preserve existing deployments by avoiding automatic migration of current trunks.

Action required

No action is required for existing BYOC Cloud trunks.

All new BYOC Cloud trunks created after this release automatically use the Dynamic Cloud Voice Platform. Existing trunks remain on their current platform unless you choose to migrate them.