Genesys Cloud – Deprecation: Remote station calling in the Collaborate app
| Announced on (YYYY-MM-DD) | Effective date (YYYY-MM-DD) | Aha! idea |
|---|---|---|
| 2021-07-14 | 2021-11-03 | - |
On November 3, 2021, Genesys will remove call functionality from the Collaborate app on mobile devices. Genesys Cloud Communicate delivers a significantly better experience, therefore prompting this deprecation.
FAQs
Am I affected?
This deprecation affects you if you use the Genesys Cloud Collaborate app for calls.
How can I prepare for this deprecation?
Start to use Genesys Cloud Communicate for call functionality.
What if I need help or have questions?
Contact My Support.
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