Genesys Cloud – Deprecation: Native X (formerly Twitter) third-party messaging channel

Type	Impact	Action required	Audience	Community link	Aha! link	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Deprecation	—	—	—	—	—	2024-03-11	2024-04-11

On April 11, 2024, Genesys will discontinue support of our native X (formerly Twitter) third-party messaging channel. Genesys will be releasing a new native X integration in the future.

FAQs

Am I affected?

You are only affected if your organization uses X Direct Messaging.

How can I prepare for the feature removal?

If your organization plans to use X direct messaging before our new offering is in place, explore our Radarr by Genesys AppFoundry solution or explore other AppFoundry solutions that offer X integrations.

What if I need help or have questions?

For information on how to contact support, see Genesys Cloud Customer Care.

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Genesys Cloud – Deprecation: Native X (formerly Twitter) third-party messaging channel

Type	Impact	Action required	Audience	Community link	Aha! link	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Deprecation	—	—	—	—	—	2024-03-11	2024-04-11

On April 11, 2024, Genesys will discontinue support of our native X (formerly Twitter) third-party messaging channel. Genesys will be releasing a new native X integration in the future.

FAQs

Am I affected?

You are only affected if your organization uses X Direct Messaging.

How can I prepare for the feature removal?

What if I need help or have questions?

For information on how to contact support, see Genesys Cloud Customer Care.

[NEXT] Was this article helpful?

Get user feedback about articles.

Genesys Cloud – Deprecation: Native X (formerly Twitter) third-party messaging channel

FAQs

Am I affected?

How can I prepare for the feature removal?

What if I need help or have questions?

[NEXT] Was this article helpful?

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Genesys Cloud – Deprecation: Native X (formerly Twitter) third-party messaging channel

FAQs

Am I affected?

How can I prepare for the feature removal?

What if I need help or have questions?

[NEXT] Was this article helpful?