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About the Resource Center

Filter and sort time-off requests to display

Filter time-off requests by day, week, month, or agent. You can view all requests, or select to view only pending or only approved requests. Click Admin and under Workforce Management, click time-off Requests. Time-off requests for all agents appear in the list.

View from a different time zone

By default, this view uses the business unit’s time zone. Users with administrator permissions can change the displayed time zone by selecting from the list in the upper right corner of the view. The time zone of the business unit is listed at the top of the list of time zones for reference. This option is helpful for administrators who access the view from a different time zone. Click the image to enlarge.