Salesforce field mappings
The Salesforce External Contact Sync integration syncs contacts, associations, notes, and relationships. The following sections summarize how external contacts fields map to fields in Salesforce.
Salesforce Account fields
Salesforce accounts equate to Genesys Cloud external organizations.
| Salesforce field label | Salesforce field name | External contacts fields |
|---|---|---|
Billing Street | BillingStreet | Address |
| Billing City | BillingCity | City |
| Billing State | BillingState | Region |
| Billing Postal Code | BillingPostalCode | Postal code |
| Billing Country | BillingCountry | Country |
| Fax | Fax | Fax |
| Account Name | Name | Organization name |
| Phone | Phone | Phone |
| Type | Type | Organization type |
| Website | Website | Websites[] |
Contact fields
Salesforce contacts equate to Genesys Cloud external contacts.
| Salesforce label | Salesforce field | External contact fields |
|---|---|---|
| Email: work | ||
| First Name | FirstName | First |
| Home Phone | HomePhone | Phone: home |
| Last Name | LastName | Last |
| Mailing Street | MailingStreet | Address |
| Mailing City | MailingCity | City |
| Mailing State | MailingState | Region |
| Mailing Postal Code | MailingPostalCode | Postal code |
| Mailing Country | MailingCountry | Country |
| Mobile | MobilePhone | Phone: Cell |
| Other Phone | OtherPhone | Phone: Other |
| Phone | Phone | Phone: Work |
| Title | Title | Title |
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