Create a contactable time set

The procedures in this article and video explain how to define a set of contactable times, indicating when the system can contact specific time zones.

1. Click Admin.
2. Under Outbound, click Contactable Time Sets.
3. Click Create New.
4. Type a name for the contactable time set. Names can contain spaces, numbers, and special characters, but must be unique.
   
5. To open a properties page used to define when the system can contact a time zone, click Save and Add Time Zones.
   
   Note: If you click Save, the system saves a new entry in the Contactable Times Sets view, but the entry does not contain information that specifies when contacting can occur. Clicking Save and Add Time Zones lets you define that information now.
6. Select a zone from the Time Zone filtered box. Typing all or part of a zone name narrows the selections to choose from. As a convenience, your local time zone is automatically selected by default.
   
   For example, if you type ‘Africa’ in the filter box, the box lists zones for that continent. If you don’t type any filter text, it lists all zones. See Understand time zone names.
   
   Note: Contactable time sets account for Daylight Savings Time. One contactable time set can work all year round. Make sure to select a time zone that uses Daylight Savings Time. For example, CST does not change for Daylight Savings Time, but CST6CDT does.
7. To configure when a campaign can contact the time zone, complete one of the following procedures.
   
   Note: This step defines the time that the campaign can contact a time zone during that time zone’s local time. For example, if your local time is Eastern time and you created a contactable time set to contact from 1:00 PM to 2:00 PM Central time, then the campaign can start contacting at 2:00 PM Eastern time, which is 1:00 PM Central time.  
   
   Use a calendar to define time slots visually, which is the fastest and easiest method.
   
   Click to expand
   
   Manually define time slots, which is the most flexible method.
   
   Click to expand
8. Click Done. The new entry appears in the list of Contactable Time Ranges.
9. To designate contactable times for another time zone, click Add New Time Zone, and then repeat steps 5–6.
   
10. When you define time slots for all required time zones in the set, click Save. The Contactable Times view displays. The new entry has no effect until you assign it to a campaign.