Update an operating schedule group

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Genesys Cloud allows users to modify operating schedule groups through the Admin interface under Routing settings. Users with appropriate Schedule Group permissions can update group names, modify open and closed operating schedules, and adjust time zone assignments. The process involves navigating to Operating Schedules via Menu > Orchestration > Routing, accessing the Schedule Groups tab, selecting the desired group, making changes, and saving the updates. Individual operating schedules within groups can also be edited by clicking the schedule link entry.

PrerequisitesClick to expand

You can change an operating schedule group’s name, operating schedules associated with open and closed operating schedules, and time zone assignments.

Click Menu > Orchestration > Routing > Operating Schedules.
Click the Schedule Groups tab.
In the Name column, select the operating schedule group entry link you want to edit. Make your changes. For more information about operating schedule group settings, see Create an operating schedule group.
Click Save.

Note: You can also edit an operating schedule associated with an operating schedule group. Click the operating schedule link entry to open it.

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